Process Number: 165	Revision Date: 11/7/2001 10:23:51 AM
Revision #: 1	Back | Access Password:

Tracing the Status of a Work Order

Office Responsible:

DCS - District - Computing Services

Process Type:

internal

Position Title:	Enterprise Network Spec./Voice Comm.		Author:	Jharris II
Cross Trained Staff:	Cferguson	Manager:		Vice Pres.:

Timeline (Deadlines or Time-Constraints) :

What must be done before this process is started:

Which processes are waiting for this process:

Source documents or communication with information needed for this process:

Customer calls aquiring about work or a work order that has been submitted.

What is the end-result of this process, or the hand-off

Contact customer to inform that person the status of the work and/or work order.

What steps must be taken independent of the computer system (Manual Process)

1. Get all information possible from the customer for research purposes, ie: time, date, type of work, when was it submitted, submitted by whom, what department, contact number, etc… 2. Check the work order boxes located in the Communications Center room where James Harris II sits. The boxes are located directly behind James. 3. If the work order in question is not there, contact Carol or Cheri Jolli in administrative services at extension 1660. 4. Once information on the status has been successfully found, contact the customer to advise of the status at the contact number provided by the customer.

Which steps must be taken on a computer (Electronic Process):

Related Documents to Process (e.g. Datatel documentation, Government code books, etc.)

Notes (Cautions, suggestions for improvement, etc.)