Process Number: 182	Revision Date: 11/8/2001 11:50:23 AM
Revision #: 5	Back | Access Password:

Modify a Cisco Voice over IP Telephone

Office Responsible:

DCS - District - Computing Services

Process Type:

internal

Position Title:	Enterprise Network Spec./Voice Comm.		Author:	Jharris II
Cross Trained Staff:	Cferguson	Manager:		Vice Pres.:

Timeline (Deadlines or Time-Constraints) :

What must be done before this process is started:

Which processes are waiting for this process:

Source documents or communication with information needed for this process:

Customer calls wanting a name change, stop or make a line ring or add or delete a line, etc…

What is the end-result of this process, or the hand-off

The new settings of the phone has been made and saved.

What steps must be taken independent of the computer system (Manual Process)

1. See James Harris II, Craig Ferguson, Tom Collins, Mike Fink or Dr. David Harris for access. 2. Click Device at the top of the screen. 3. Select Phone. 4. In the 3 drop down menus of `Find phones where`. 5. Drop down menu 1, select `Directory Number`. 6. Drop down menu 2, select `begins with`. 7. Drop down menu 3, leave blank. 8. Click Find. 9. Select the extension that needs to be modified. 10. Select and click the line that needs to be modified, (on the left). 11. Click` Delete` to delete th at line only from that phone or check or uncheck the box at the bottom of the screen for ringing, (the space bar will put a check in the box, leave blank for that line to ring). 12. Click `Update and Close`. 13. Click `OK`. 14. Click `Reset Phone". 15. Click `Restart`. 16. Close screen.

Which steps must be taken on a computer (Electronic Process):

Related Documents to Process (e.g. Datatel documentation, Government code books, etc.)

Notes (Cautions, suggestions for improvement, etc.)