Process Number: 216	Revision Date: 7/2/2003 3:44:16 PM
Revision #: 8	Back | Access Password:

Datatel Emergency Shutdown Notification

Office Responsible:

DCS - District - Computing Services

Process Type:

internal

Position Title:	Help Desk and User Liaisons		Author:
Cross Trained Staff:	Any DCS staff available	Manager:	rkeith	Vice Pres.:

Timeline (Deadlines or Time-Constraints) :

As needed

What must be done before this process is started:

Which processes are waiting for this process:

Source documents or communication with information needed for this process:

What is the end-result of this process, or the hand-off

What steps must be taken independent of the computer system (Manual Process)

1. The Help Desk or any DCS staff member should send an e-mail to the "Datatel Users" e-mail group, marked "urgent", informing the users of the situation and giving the time of the upcoming Datatel shutdown and the estimated time of availability. 2. Each User Liaison should call the primary contact for the offices he/she is responsible for. If the primary contact is not available, the secondary contact should be called. See the "RelatedDocuments" section for the list of contacts. The list also shows any other systems or applications which will be affected because they interface real-time with Datatel. These should be specifically communicated because they may not be obvious to the users. For any user liaisons that are not available, the responsibilities for his/her phone calls should be distributed to other DCS staff members.

Which steps must be taken on a computer (Electronic Process):

Related Documents to Process (e.g. Datatel documentation, Government code books, etc.)

\\sbccdnas\comp_center\Datatel\Datatel Emergency Contacts.doc (typically I:\Datatel Emergency Contacts.doc)

Notes (Cautions, suggestions for improvement, etc.)

The contact list should be reviewed periodically and updated as needed.