Process(238) : Display/Cancel Datatel Print Request in Que/Spoolr

Office Responsible:

DCS - District - Computing Services

Process Type:

internal

Position Title:	Help Desk		Author:	cbrady/dwalter
Cross Trained Staff:		Manager:		Vice Pres.:

Timeline (Deadlines or Time-Constraints) :

What must be done before this process is started:

Log into SSH Secure Shell (PREFERRED Method)
OR
Log into Datatel via terminal mode or via telnet.(Alternate Method)
--------------------------
Log in via Telnet:
1. Click on "Start"
2. Click on "Run"
3. Type in "cmd"
4. In the black window that appears, type in "datatel"
5. Enter your login and password

Which processes are waiting for this process:

Source documents or communication with information needed for this process:

What is the end-result of this process, or the hand-off

What steps must be taken independent of the computer system (Manual Process)

Which steps must be taken on a computer (Electronic Process):

PERFERRED METHOD

1. Log into SAM (using SSH Secure Shell)
2. Select Printers and Plotters
3. Select LP Spooler
4. Select Print Requests
5. Use arrow keys then press the "Space Bar" to highlight the Print Request to be cancelled
6. Use tab key then arrow keys to select "Actions"
7. Use the arrow keys to select "Cancel Request"
8. Press enter to select "OK"
9. Log out of SAM

ALTERNATE METHOD

To Display the printer queue for a Datatel printer do the following:

1. "lpstat " ( ie. lpstat ctran1_c )

(output screen sample)

Printer_Name User Priority Date
-------------------------------------------------------------
ccdcp1_c-5960 cleonard priority 0 Jan 12 08:36
PRT1a08049 4926 bytes
ccdcp1_c-6514 cleonard priority 0 Jan 24 09:23
PRT0a26436 1796 bytes
ccdcp1_c-6516 cleonard priority 0 Jan 24 09:26
PRT1a26436 6505 bytes
ccdcp1_c-3506 cleonard priority 0 Feb 2 10:34
PRT0a29681 1796 bytes
ccdcp1_c-3526 cleonard priority 0 Feb 2 10:45
PRT1a29681 9673 bytes

To Cancel 1 print job in the queue for a Datatel printer do the following:

1. "lpstat "
2. record which printer job you wish to cancel ( ie. ctran1_c-5514 )
3. "cancel " ( ie. cancel ctran1_c-5514 )

To Cancel all print jobs in the queue for a Datatel printer do the following:

1. "su -" (login as root)
1. "lpstat "
3. "cancel -e " ( ie. cancel ctran1_c )

Related Documents to Process (e.g. Datatel documentation, Government code books, etc.)

Notes (Cautions, suggestions for improvement, etc.)

Process Number: 238	Revision Date: 11/9/2010 2:17:00 PM
Revision #: 5	Back \| Access Password:

Process Number: 238	Revision Date: 11/9/2010 2:17:00 PM
Revision #: 5	Back \| Access Password: