Process Number: 29	Revision Date: 12/23/2001 7:17:00 PM
Revision #: 2	Back | Access Password:

Unlocking User Accounts

Office Responsible:

DCS - District - Computing Services

Process Type:

internal

Position Title:	Help Desk		Author:	RCarter
Cross Trained Staff:	TCollins/MFink	Manager:	MFink	Vice Pres.:	RTemple

Timeline (Deadlines or Time-Constraints) :

As Needed

What must be done before this process is started:

User calls with problem.

Which processes are waiting for this process:

User is locked or stuck within Datatel until unlocked by us.

Source documents or communication with information needed for this process:

What is the end-result of this process, or the hand-off

User is free to proceed within Datatel.

What steps must be taken independent of the computer system (Manual Process)

A phone call or email to the computer center`s appropriate personal - Ramon Carter, Mike Fink, or Tom Collins.

Which steps must be taken on a computer (Electronic Process):

Unlocking A User/Record 1) Logon as root 2) ps -u "username"(whatever their name is) 3) You should see 2ksh and 2udt processes running 4) Have them get out of their current process 5) Kill -9 PID# (the udt process PID#) Be very careful to kill the correct process just as you read it!!! If the user is unwilling to Logout you may kill both Ksh and Udt processes. You only have to kill the udt process. More Information: Every one that logs in receives a tty port.(This is when they login to Unix.)

Related Documents to Process (e.g. Datatel documentation, Government code books, etc.)

Notes (Cautions, suggestions for improvement, etc.)

BE VERY CAREFUL TO KILL THE CORRECT PROCESS JUST AS YOU SEE IT!. You must be logged in as Root or with equal permissions. Only should have to kill the Udt processes.