Process Number: 36	Revision Date: 11/9/2001 10:48:42 AM
Revision #: 15	Back | Access Password:

EPOS/treg Credit Charge Problems (icverify)

Office Responsible:

DCS - District - Computing Services

Process Type:

internal

Position Title:	Sr. Programmer Analyst		Author:	JMoody
Cross Trained Staff:		Manager:	rdoidge	Vice Pres.:	RTemple

Timeline (Deadlines or Time-Constraints) :

as requested

What must be done before this process is started:

Credit charge problem reported during registration process or during monthly reconciliation.

Which processes are waiting for this process:

per caller.

Source documents or communication with information needed for this process:

ICVERIFY credit card report, Datatel session report, our bank statements.

What is the end-result of this process, or the hand-off

Advise caller how to proceed.

What steps must be taken independent of the computer system (Manual Process)

Decide whether the problem can be handled locally or whether we need to call support. Examples of local fixes: resetting the modem after a power failure; terminating pcanywhere`s control of the line. Examples of problems requiring processor (Nova) support: SEQ ERR on credit card report. Examples of problems requiring icverify support: Term id errors. Before 3/7/00 epos1 and epos2 both had the same Serial number and batch id. On 3/7/00, per advice from Nova, we (Ben) contacted epos and gave epos2 its own serial number and set batch ids as follows: epos1 Set to 45 (last settled 2-14) epos2 Set to 1 (not settled before)

Which steps must be taken on a computer (Electronic Process):

Check icverify Multiuser program active, pcanywhere not. Check icverify current buffer, credit card reports. Check icverify setup (settle time, batch number), terminal id: epos1 9540022380004399 epos2 9540022380004398 To correct corrupted file: Copy file (save backup). Edit with Notepad. Test - Run ICVERIFY, Report (Credit Card)

Related Documents to Process (e.g. Datatel documentation, Government code books, etc.)

Notes (Cautions, suggestions for improvement, etc.)

Nova (our processor) contact: 800-725-1243 or service@nova.com (website: merchantconnect.com). Our merchant number with Nova is 3954-00223800043. Icverify contact: 800-900-6133 or support@icverify.com (website: www.cybercash.com). Citizens Bus.Bank Credit Card Service, Ontario, Highland 909-481-7826, Sue Renew our support contract with icverify? Error log - currently in my directory, EPOS document. More frequent monitoring at DCS for errors shown within report - instead of waiting to hear from district at end of month reconciliation.