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Process Number: 57 |
Revision Date: 11/9/2001 11:47:51 AM |
| Revision #: 14 |
EPOS/treg Support Contacts
| Office Responsible: | DCS - District - Computing Services |
Process Type: | internal |
| Position Title: | Senior Programmer Analyst | Author: | JMoody | ||
| Cross Trained Staff: | rdoidge | Manager: | DHarris | Vice Pres.: | |
| Timeline (Deadlines or Time-Constraints) : |
| as needed |
| What must be done before this process is started: |
| EPOS Problems (ProcessNo 41) that can`t be resolved locally. EPOS contact to us for upgrades/hot fixes via listserv. |
| Which processes are waiting for this process: |
| Source documents or communication with information needed for this process: |
| Hot fixes installed, in epos directory. |
| What is the end-result of this process, or the hand-off |
| What steps must be taken independent of the computer system (Manual Process) |
| Which steps must be taken on a computer (Electronic Process): |
| For remote dial-in from epos: enable pcAnywhere. epos1: internal modem: 909-381-9258 epos2: external modem: 909-384-0985 (epos1 external modem: 909-888-5819) External modems are normally used for credit card authorization. Coordinate epos access with this awareness. |
| Related Documents to Process (e.g. Datatel documentation, Government code books, etc.) |
| Notes (Cautions, suggestions for improvement, etc.) |
| EPOS Support: 334-321-3767. www.epos.com support@epos.com; jsummerell@epos.com Serial # or Validation# epos1 WS3210956(C770B034) epos2 WM3211207(C4ZF81Z4 assigned 3-7-00) (WS for single, which epos1 was at first; WM for multiple). Support log? |
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Process Number: 57 |
Revision Date: 11/9/2001 11:47:51 AM |
| Revision #: 14 |